Returns & Exchanges
At Poh Heng, we pride ourselves on the quality of our craftsmanship and want you to be delighted with your purchase. If you are not completely satisfied, we offer a seamless process for exchanges and returns within 7 days of receipt.
Check Eligibility
Ensure your item is in its original condition, unworn, and with all security tags and official certificates intact.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Place the jewelry back in its original Poh Heng box and transit packaging, including all original invoices and documentation.
In-Store or Courier Drop-off
Visit any Poh Heng boutique for an immediate exchange evaluation or arrange a secure courier collection through our support portal.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing