Frequently Asked Questions
What are your shipping options and delivery timelines?▼
We offer complimentary local delivery across Singapore. Orders are typically processed within 2-3 business days and delivered via our secure, insured courier service for your peace of mind.
What is the return and exchange policy for jewelry?▼
You may exchange unworn items in original condition within 7 days of purchase. Please visit any Poh Heng boutique with your tax invoice and original packaging to proceed.
Which payment methods do you accept online?▼
We accept all major credit cards including Visa, Mastercard, and American Express. For added flexibility, interest-free installment plans are available through our participating bank partners at checkout.
How do I ensure the quality and authenticity of my purchase?▼
Every piece from Poh Heng is crafted to the highest standards. Gold items are hallmarked by the Singapore Assay Office, ensuring guaranteed purity and exceptional long-term value.
What Our Customers Say
“The gold craftsmanship is exquisite. My necklace arrived beautifully packaged and looks even better in person.”
“Found the perfect anniversary gift. The timeless design and quality finish truly reflect Poh Heng's heritage.”
“Exceptional customer service and fast delivery. This bracelet is now my favorite everyday accessory.”
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