Frequently Asked Questions
Your guide to shopping fine jewellery at Poh Heng.
Does Poh Heng offer international shipping?
Currently, we only provide delivery services within Singapore. For international enquiries, please contact our customer service team directly for assistance.
How can I be sure of the gold purity and quality?
Every piece of Poh Heng jewellery is hallmarked by the Singapore Assay Office (SAO), ensuring the highest standards of gold purity and authenticity.
What is your return and exchange policy?
We offer a 7-day exchange policy for most items in original condition with the receipt. Please note that hygiene-sensitive items like earrings and custom-made pieces are non-exchangeable.
Can I resize a ring purchased online?
Yes, we provide resizing services for most ring designs. You may bring your ring and tax invoice to any Poh Heng boutique across Singapore for a professional fitting.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayNow, and various interest-free installment plans to make your luxury purchase more accessible.
Do you provide complimentary gift wrapping?
Every purchase from PohHeng.com.sg comes beautifully packaged in our signature brand box and gift bag, perfect for any special occasion.